Cancellation policy

Cancellation notice period

No charge will be made for appointments cancelled or rescheduled with at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be charged in full.

Our right to cancel

In rare circumstances, appointments may need to be cancelled or rescheduled at short notice due to unforeseen events. You will always be contacted as soon as possible.

Late arrival

If you arrive more than 15 minutes late for your appointment, it may not be possible for the appointment to proceed, and in some cases we may be unable to carry out the session. This is particularly important for initial assessments, where sufficient time is required to complete a safe and meaningful evaluation. Alternatively, the appointment may need to be shortened in order to avoid delays to other patients.

We will always do our best to accommodate you where possible, as we understand that delays can occasionally be unavoidable. No partial refunds will be issued for shortened or missed appointments due to late arrival.